Returns & Exchanges
At Creative Cables, we want you to be completely satisfied with your lighting components and decor. If your order isn't a perfect fit for your home, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log in to your account and navigate to the order history section to select the items you wish to return and receive a Return Authorization Number.
Pack with Care
Place the unused items in their original packaging, ensuring that delicate components like bulbs and fabric cables are securely protected for transit.
Ship the Package
Affix the return shipping label to your box and drop it off at any authorized carrier location, keeping your tracking receipt for reference.
Quality Inspection & Refund
Once our warehouse receives and inspects your return to ensure it meets our quality standards, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing